Retail

SITUATION.

Frenchy's Day Spa has been a favorite of Seattle women for over 16 years and has received national attention many times for their signature spa services and cosmetics. While the owners know everything about pampering their clients with facials, manicures and great customer service, they were wasting time and money with out-dated and poorly configured computers and systems. They needed a responsive and full-service I.T. partner to improve and support their point-of-sale system to reduce costs, increase efficiency and support their goals of providing the best service experience for their customers.

SERVICES PROVIDED.

  • Server and network best-practice consulting
  • Point-of-sale system implementation and support
  • Backup and business continuity planning and implementation
  • Remote monitoring, maintenance and management
  • Helpdesk support
  • Consulting

SOLUTION.

Cavu Networks installed low-cost, easy to maintain and highly reliable point-of-sale terminals and upgraded Frenchy's server in support of a centralized point-of-sale and salon management system. Cavu implemented a backup and disaster recovery appliance to provide near real-time failover and business continuity in case of a disaster. Cavu Networks' remote monitoring and management of Frenchy's systems allows the business to focus on customers and not computers.

RESULTS.

Frenchy's computer systems now contribute directly to lower expenses, more efficient operations and increased customer satisfaction. By using Cavu Networks as their trusted I.T. business partner Frenchy's enjoys full I.T. support without the cost of hiring in-house resources.