Cavu Networks offers TaskFire, a powerful, hosted service desk and ticket management system your staff can use to manage internal IT service issues. It provides your IT team with a fully-integrated platform for accepting, triaging, assigning and resolving service issues – and gives your employees a simple, web interface for submitting issues and tracking progress.

But, what separates TaskFire from every other internal help desk system is the direct link to your preferred external IT service provider, Cavu Networks.

TaskFire gives you complete control over what issues get sent to our team of Network and Systems Engineers and when. Individual tickets can be automatically routed using the powerful built-in workflow automation engine, or manually escalated. Either way, you’re virtually guaranteed immediate access to additional IT resources – where and when you need them – without managing multiple vendors or adding to your headcount.

Partnering with Cavu Networks and TaskFire has these benefits:

• Improve internal IT service delivery
• Ensure coverage for remote offices and employees
• Reduce complexity and costs of multiple vendors
• Coverage outside of your normal business hours
• Access to reliable experts and resource when you need them
• Added person-power during peak demand or to help with complex issues
• Secure “institutional IT knowledge” that otherwise resides with individuals

For more information about TaskFire you can:

watch the TaskFire Demonstration video

download the TaskFire Datasheet 

or contact us for more information on how TaskFire can improve your internal IT service delivery.

Shopping online for Valentine’s Day gifts can be quick and easy but it is important to take the time to make sure your personal and banking information is kept safe.  Kaspersky Labs has some helpful tips for ensuring safe and convenient online shopping:

• In case you’re planning to shower that someone with gifts, designate a credit card for online purchases, and only use that card…it’s easier to keep track any problems if all the charges are on the same account.
• Watch out for those Valentine’s Day promos—visit websites by going directly to the site, rather than clicking on outside links sent in emails or social networks…the sites those promo links take you to might not be legitimate.
• Going off the map for a gift idea? Read reviews about the store you plan to use; search “(name of store) fraud”
• Remember that banks will never ask for your personal information through an email
• Pay attention to the site’s URL–if it looks suspicious, don’t use it
• Look for a URL that begins with “https”…the “s” after the familiar http means the site is secure
• Avoid online shopping and banking while using public wireless networks, like the free network inside Starbucks
• Make sure your antivirus software is updated

Happy Valentine’s Day!

If you own an Android phone, you can use it as a substitute for an external drive or a USB key. You can load files into your phone simply by plugging it in to a PC with a USB cable, then tapping on “Mount” when you are prompted by the system.

This mounts the internal storage of the device as an external drive relative to the PC, and you can easily drag and drop files or create folders on the device as you see fit. Of course, it is recommended you do this on the SDCard that likely came with the device, or one that you buy for your phone.

While the massive flooding in Thailand ravaged hundreds of thousands worth of property and infrastructure, it also has had an adverse effect on worldwide hard drive production. Since the majority of the world’s hard drive factories are located in Thailand, hard drives will be in short supply in the coming months.

In the same way the massive earthquake and tsunami damaged Japan's electronics industry, the flood crisis in Thailand is causing concern for companies that require hard drives for production.

The majority of the world's hard drives are produced in factories located in Thailand, where the flood crisis has put a damper on many industries, hard drive producers included.

According to reports, the shortage is already driving hard drive costs up and may just be the beginning of that trend. As companies like Hewlett Packard respond to the situation, the outlook remains unclear. PC sales could be affected well into 2012 and beyond. With flooding still an issue for some producers the shortage could expand.

As of now, there is still no concrete solution in sight for the problem with the supply of hard drives in the world, and while reconstruction efforts in Thailand are ongoing, getting the hard drive industry on its feet will take a while. As for the effects on the computing world as a whole, PC prices will likely rise as pre-flood inventories are sold out and replacement stock is delayed.

Microsoft will stop supporting Windows XP SP3 and Office 2003 on April 8, 2014. At that time they will no longer offer patches for bugs or security issues. If you still have computers with Windows XP and/or Office 2003, it is time to start planning for these necessary upgrades to your computers and software. Contact us to start planning and budgeting to ensure that your transition is smooth.

The effect of social networks on the way companies approach their business is undeniable. Some even go a step further, creating their own internal social networks to help enhance communications within their own organizations. However, for it to function best, the proper policies that govern its use should be developed.

With the waves created by social networking in how companies do business nowadays, many have also utilized the same principle to develop internal social networks to enhance their in-house communications as well. However, the use of this new medium of communication also requires that companies develop new policies to cover its use.

One concern that may leave you apprehensive about creating an internal social network might be the fear that it could be abused by employees. However, reports have shown that introducing an in-house social network has produced generally positive results.

As long as company policies regarding the use of internal social networks are developed and implemented properly, employees will view such a network as an extension of the workplace, and will try to put their best foot forward. Such policies must specifically tackle the use of the internal social network, and many experts recommend revising existing company rules that govern the use of email, IT resources, and even external social networks. To be on the safe side, it's a good idea to consult with a lawyer to avoid any legal problems with the policy in the future.

Who's going to be in charge? Your managers, of course. Since the social network will be for company use, it follows that department heads should be given administrative duties and permissions which they will use for moderating communications and discussions in and pertaining do their respective sections.

While an internal social network can do wonders for your in-house communications, good policies and rules pertaining to its use will be what keep it working like a well-oiled machine.

Passwords are an integral part of securing both IT systems and online accounts. In order to keep your system and information safe, it is important to take the time to create strong passwords that hackers and online thieves won't easily figure out.

If you think using 'password' as your password is no big deal, then it's time to rethink.

Security experts have recently compiled a list of the worst passwords users can choose, and 'password' is at the very top of the list. Weak passwords make your information more vulnerable simply because hackers can guess them. It may be easier to pick a password that you don't have to think about, but it's a choice that you may come to regret.

To help you avoid common password choice mistakes that users make, management application provider SplashData has compiled a list of the 25 worst passwords to use:

1. password
2. 123456
3. 12345678
4. qwerty
5. abc123
6. monkey
7. 1234567
8. letmein
9. trustno1
10. dragon
11. baseball
12. 111111
13. iloveyou
14. master
15. sunshine
16. ashley
17. bailey
18. passw0rd
19. shadow
20. 123123
21. 654321
22. superman
23. qazwsx
24. michael
25. football

Make a smart password choice Experts advise using a combination of letters and numbers when creating your passwords, and to avoid things that anyone might be able to guess, such as birthdays and anniversary dates. Passwords with eight characters or more are safer and it's best to use different passwords for different accounts and websites. Use a password manager to help you keep track of all of your passwords if you're finding it difficult to remember them all..

No matter how sophisticated your security system is, a weak password gives hackers and online thieves an advantage. Helping all the users in your organization understand the importance of password strength will help you secure the IT systems in your organization.

If you're interested in learning more, please contact us so we can develop a comprehensive and custom security blueprint that meets your specific needs.

Reference: Worst Internet Passwords

If you are using Windows Gadgets (or those small mini-applications that are embedded on your desktop that show interesting things like the latest news, weather updates, or sports scores), you may sometimes wish you can just quickly hide them to declutter your workspace.

In Windows 7, you can do just that. Simply right-click on the desktop, go to View, and then clear the check mark on Show desktop gadgets. This will hide the gadgets. If you want to bring them back, just restore the check mark again.

A massive network of bots – an estimated at least four million of them – was taken down in a raid recently. Completed with the cooperation of the United States Federal Bureau of Investigation (FBI), authorities in Estonia, as well as security firm Trend Micro, this bust is the biggest cybercriminal arrest in history.

Four million is a big number – which makes four million bots, in security terms, a staggering and frightening number as well.

It is a good thing, then, that four million is also the number of bots taken down in a recent bust by the United States Federal Bureau of Investigation, the Estonian Police, and security firm Trend Micro. Data centers in New York City, Chicago, and Estonia were raided by authorities, shutting down hundreds of servers used to create a network of bots that spanned some 100 countries.

The said bust, dubbed “Operation Ghost Click”, is one of – if not THE – largest cybercriminal bust in history, putting to sleep a sophisticated scamming operation that victimized 4 to 5 million users and was said to have generated at least $14 million in illegal revenue.

The scam mainly involved hijacking Domain Name Server (DNS) settings in infected computers, which can be used not only to introduce more malware into an IT system, but also to hijack search results and replace advertisements loaded on websites visited through an infected computer.

While this bust does bode well for all IT users everywhere in the world, it also illustrates the scope of influence and level of organization behind security threats. Since this is probably not the only scam / fraud / botnet operation in the world, it is always best to have a comprehensive security policy for your IT infrastructure to minimize the risk of compromising your company’s data and information.

For more details on the bust, check out Trend Micro’s blog post here.

Have you ever sent an email and then immediately regretted sending it? If you are using Gmail as your mail client, you can do just that with an interesting but buried option in Gmail settings.

To enable this feature, go to Mail Settings in Gmail (upper right corner, under the gear icon). Navigate to the "Labs" tab. In the labs search box, look for "Undo Send" and choose Enable, then save. Now in Mail Settings you will see an option to "Undo Send: Send cancellation period: __ seconds." Enter the number of seconds that Gmail will allow you to change your mind in the future (try 10 seconds).

With this enabled, the next time you send an email, you’ll be able to “Cancel” it from being sent out, as long as it is within the time frame you specified.