October 7th, 2015

Security_Oct2_AVulnerabilities in the web-based version of popular instant messaging app WhatsApp recently left up to 200 million users exposed to hackers and malware. The bug was picked up by an Israeli IT security firm, and WhatsApp put a fix in place before news of the potential threat spread. Nevertheless, it highlights the need to remain vigilant when using apps like WhatsApp, whether for business reasons or in a personal setting. Here’s what you need to know about the security incident and how to protect yourself going forward.

The web-based version of the WhatsApp app was only launched a few months back, initially for WhatsApp accounts on Android and Windows Phone devices and later for those on iPhones, but has already grown in popularity. The recent security vulnerability related to vCards, electronic business cards shared by WhatsApp users, and effectively amounted to a kind of phishing.

An error in the WhatsApp web client meant that less-than-innocuous vCard business cards created by hackers were not properly filtered out by the app. As a result, these phishing-style cards made it through to users who, if they clicked them, were at risk of the cards converting themselves to more harmful executable scripts once downloaded - and potentially accessing and playing foul with users’ personal data. There are even reports of a ransomware approach being taken by hackers in this case, with attempts being made to extort cash from WhatsApp users in exchange for restored access to their infected devices and hijacked data.

WhatsApp put a fix in place, by releasing an updated version of the app, prior to making public news of the security vulnerability. It’s worth making sure you have the latest version of WhatsApp installed on your phone, if you haven’t checked recently - WhatsApp’s phone and web versions are linked to one another, so ensuring you are up-to-date on your phone is the way to ensure you’re safe when using the web client too. The patch is also available directly through the web client, though this won’t update your phone’s version of the app at the same time.

The whole affair also serves as a timely reminder that it pays to be vigilant when it comes to using WhatsApp and other instant messaging platforms - including email. Avoid opening links or downloading files that you’re not expecting to receive, and proceed with caution even if you were anticipating them. It’s better to double check with the sender that they’re consciously passing a file to you, and that they’re fully aware of its contents, than to wait until your device has been infected and damage has potentially been inflicted on your vital data.

Want to learn how to keep your devices safe from phishing attempts and other potential security vulnerabilities? Give us a call and let us equip you with tamperproof solutions.

Published with permission from Source.

Topic Security
October 6th, 2015

164_A_Int RepOn Facebook, the number of likes your business page gets is currency. It shows authority and that your business is popular with customers. So, what would happen if suddenly a dislike button were released? How would that impact your business? You may have recently heard that a Facebook dislike button is in the making. Here’s what you need to know about this polarizing new feature.

For many years people have been clamoring for a dislike button on Facebook. But up until now, perhaps the world was not ready. According to research from Piper Jaffray and the Pew Research Center, the demographics of Facebook users have changed dramatically over the past decade. While 10 years ago the world’s most popular social media platform was frequented mostly by teenagers and early 20-somethings, today over 60% of Facebook users are over the age of 25. And you may have noticed that this change of user is reflected in the posts you likely see in your news feed. While users once posted more pictures of parties, now you’re more likely to see pictures of babies, news articles, or political stories.

So, why does this age difference matter? According to Facebook’s CEO, Mark Zuckerberg, he didn’t want the social media network to turn into a forum where “people are voting up or down on people’s posts.” This could quite possibly have been the outcome had Facebook introduced a dislike button while it had a younger fan base.

Will users be able to dislike your business?

It is highly unlikely this will happen. Remember, Facebook is a publicly traded company that aims to turn a profit. Advertisers and brands would not be too happy if their ads or businesses were suddenly disliked, and Zuckerberg is undoubtedly aware of this.

What’s the point of the dislike button then?

To clarify, Zuckerberg never directly came out and said Facebook is getting a dislike button. Instead, he said they are working on a new button that will express sympathy or empathy. And with a now-older user base that’s more likely to share emotive news stories or sad news about family matters, it makes sense for a button like this to be introduced now. Here’s what the Facebook CEO had to say about the new button: “Not every moment is a good moment, right? And if you are sharing something that is sad…like the refugee crisis that touches you…it might not feel comfortable to Like that post.”

Be wary of third party offers to download a dislike button now

Be aware that a dislike button is not available now. While you or your employees may see ads from third parties offering early access to the “dislike button”, do not be fooled by them. If you are tricked into installing or signing up for them, you could risk your computer being infected with malware.

Want more social media news and advice on how to manage your reputation online? Call us today to talk with one of our experts.

Published with permission from Source.

October 5th, 2015

Office_Sep29_AOffice 2016 has arrived, and it brings with it an array of new features and touched-up existing elements, all designed to make your business more productive. At the heart of those efforts is a renewed focus on collaboration, with features to enable your teams to communicate, share documents and work together more smoothly. Here’s what you need to know about the latest release and all that it could add to your operation.

Real-time collaborative editing

Office 2016 adds the collaborative feature that arguably makes its rivals as good as they are - it is now possible to co-author Office documents with colleagues in real time. Known as real-time presence, the feature works for documentations and presentations across both Word and PowerPoint. It also functions across multiple devices; an internet connection and access to Office 2016 are all that you need. In Word, you can also see others’ changes as they make them; to work in either application, though, the document must be stored on either OneDrive or SharePoint, rather than locally.

Simplified sharing

You can finally wave goodbye to the back-and-forth email tag that has been the mainstay of document sharing and collaboration for too long. You send your colleague a document by way of an email attachment, they download it and make their changes, save the file with a new name and then send it back - and so on and so forth. It’s enough to give even the most organized and tech-savvy among us a major headache. Office 2016 relieves this pain, and makes it simple to save files online with SharePoint or OneDrive, right from Office’s in-built ribbon pane.

More efficient email

Of course, for all the file-sharing features in the world, you’ll still need to email your business contacts on a regular basis. Office 2016’s Outlook makes it easy to filter out unwanted messages so that you can quickly see the emails that matter to you. Its Clutter feature learns from the way you use your email, and the way you deal with specific messages, to move to a special folder those messages that you are unlikely to need to deal with immediately. You can then navigate to the Clutter folder at your convenience in order to check through your emails to see which ones you need to take action on - daily and weekly notifications let you know what’s been decluttered on your behalf. Though Clutter won’t begin to do anything until it has a thorough understanding of your email behaviors (in order to avoid it incorrectly classifying useful messages as being of low importance), it’s of course possible to use it as another junk filter, keeping distracting messages out of view and you focused on your job.

While collaboration is at the center of the new developments built into Office 2016, the release includes plenty more besides that you’ll find useful. To discover more about Office 2016 and how to put it to use as a force for increased productivity in your business, just give us a call.

Published with permission from Source.

October 5th, 2015

BusinessIntelligence_Oct5_ABusiness intelligence (BI) tools are powerful platforms that allow organizations to gain significant insight into their business activities, clients, employees, infrastructure, and much more. But as data volume continues to grow exponentially, more and more business owners are realizing that traditional BI tools are becoming less effective - and so they turn towards a more modern, efficient, and self-service approach.

What is self-service business intelligence?

Self-service BI is a reporting and analytics platform that business users with limited IT knowledge and experience can use for themselves. Simply put, if an end user trying to find an answer to a business question can access, use, and generate reports without bothering the IT department or data analysts, then they’ve done self-service BI.

The end goal of self-service BI is to eliminate redundant processes where users have to request access and assistance from data analysts and technology experts. With self-service BI, users are able to gather information, analyze it, and share the reports with others, without having to know the technical protocols required to access the data.

Traditional vs. self-service

In traditional BI systems, analysts create reports based on input data, and deliver them to key decision makers. In the case where the decision makers need more detail or different data, or change their business questions, analysts have to adapt the report or create new ones.

Self-service BI is designed to eliminate this time-consuming reporting process, placing much of the responsibility for report creation on end users. It opens the door to data exploration and new possibilities. Instead of asking analysts to generate reports, end users have the ability and tools to find the answers to their own business questions whenever they want.

How self-service BI can benefit your business

Self-service BI helps improve organizations in various key areas. Here are just some of the benefits it has for your business.
  • It saves time - most likely there are far more people asking business questions than there are IT experts creating reports to answer them. By removing the dependency on data analysts and technical staff, companies are able to improve the efficiency of their analytical process and save time, as end users can find the answers to their questions themselves.
  • It eliminates mistakes - the more decisions users have to make, the less likely they are to make the right ones. Self-service BI helps ease the decision-making process by delivering nearly instant reports and visualizations that are easy to understand. Users can analyze their data from any angle and deduce answers without having to consult specialists.
  • It reduces costs - since end users are able to utilize self-service BI with little to no training, training and support costs are significantly lower than other BI solutions. What’s more, self-service BI platforms can be accessed from anywhere and at any time, without the need to install expensive hardware and servers, allowing businesses to save money.
There are plenty of benefits of adopting self-service BI. As more employees are able to analyze and explore data by themselves, decisions can be made much faster and at a far lower cost. Want to learn more about business intelligence and how you can implement it in your organization? Give us a call today.
Published with permission from Source.

October 1st, 2015

GoogleApps_Oct1_AGoogle has come a long way since it started out as a search engine almost two decades ago. Through years of continuous improvement and development, the search engine giant now offers Google Apps for Work, a whole set of cloud-based productivity-boosting applications for organizations of all sizes.

In a nutshell, Google Apps for Work is a cloud-based productivity suite and collaboration software application from Google that gives businesses all the benefits of cloud computing, including flexibility, scalability, and cost savings. Let’s take a closer look at all it has to offer.


Gmail is Google’s webmail service, with over 400 million users worldwide. Although Gmail is available free of charge, you can get extended features for a low monthly fee, including custom company email addresses, unlimited group addresses, 30GB of inbox storage, and 24/7 help desk support.


With Hangouts, you can have a chat or group chat with your coworkers, start face-to-face group video calling, and share your screen and documents. Accessible via both desktop and laptop computers and smaller devices like smartphones and tablets, Hangouts is a powerful video chat application that is efficient and simple to use.


Google Calendar allows you to stay in sync with your colleagues from anywhere, and on any device. These shareable calendars integrate seamlessly with Gmail, Drive, and Hangouts, so you can easily manage events, view and edit your schedule, and check your coworkers’ availability.


Google+ is a social network platform designed to help you connect, share, and collaborate with your team members. You can customize and filter the dashboard’s contents in a way that’s suitable for you.


Google Drive is an online cloud storage platform that enables you to store all of your files in one place. These files are accessible from anywhere, at any time, and from any web-enabled device. You can get as much storage as you need, and also view common file formats without having to install extra software on your device.


With Google Docs, you and your colleagues can work on the same documents, in real time, allowing for better collaboration and efficiency. You can also leave comments and communicate through a built-in chat box. What’s more, all edits and changes are automatically saved, and you can restore the revision history in an instant.


Google Sheets contains the fundamental functions of the popular Microsoft Excel application. Whether you’re looking to create spreadsheets and charts, perform calculations, or generate pivot table reports, Sheets has all these capabilities and so much more.


Creating surveys and forms online has never been easier. Forms allow you to build professional-looking surveys and questionnaires. You can collect answers by sending the URL to respondents. It’s that simple! You can track and analyze responses in real time in order to gain valuable insights from your surveys.


With Slides, you can work on a single presentation online with your colleague, your whole team, or even external contacts. You can also control who gets the permission to edit or view the slides with just a few clicks. Again, there is no software installation required.


Looking to create an internal website to train your new hires? Want to build a project site for your team? These can be done easily, and without needing any coding experience. Simply choose a template from Google Sites and determine what needs to be put in place to make your website successful.

For more information about Google Apps for Work and how you can integrate it into your business, give our tech professionals a call today.

Published with permission from Source.

Topic Google Apps
September 30th, 2015

Virtualization_Sep30_AYou have probably heard about the benefits of virtualization, it's been quietly changing how IT services are provided in the industry for some time now and is popular for improving office efficiency while decreasing costs. While these claims sound great, it's always worth knowing more facts before taking on a new tech. Let’s take a look at some of the supposed benefits of virtualization and see if they are fact or fiction.

Virtualization involves the creation of a virtual version of your operating systems, servers storage devices or network resources so here's what you need to know.

All virtualization is the same

FICTION - All virtualization is not the same. In fact, you will need to discuss with your IT person the aspects of your business you want to virtualize, in order to see what works best for you. For some companies, it only makes sense to virtualize servers and nothing else. On the other hand, some businesses will want to virtualize their desktops but keep their servers on-site. There are many different scenarios, and you need to find the one that works best for your business.

You can keep your current hardware/software/applications

FACT - Just because you virtualize one or more aspects of your IT doesn’t mean you will lose access to your current hardware, software or applications. As with anything, there are a few exceptions to this, but by and large it shouldn’t be a problem.

Technology flexibility is increased

FACT - Arguably the biggest benefit of virtualization is the flexibility you will have to put up and take down new servers as demand dictates. Like most companies, your business probably has peaks and valleys throughout the year; yet with physical servers, you have your capacity set regardless of if you're using them or not.

This can create a problem for businesses, as often times they end up with a server capacity that isn’t large enough to handle the peak season, but is too much for slow periods. With virtualized servers you are able to customize your capacity throughout the year, giving you unmatched flexibility.

Managing IT is easier

FICTION - You will still need dedicated IT personnel who know what they are doing, regardless of whether you embrace virtualization or not. Like every other aspect of IT, virtualized equipment must be maintained and looked after accordingly. If not, it can fail. If you decide to go through with virtualization, managing your IT won’t necessarily be easier - just different.

Virtualization will save you money

FACT and FICTION - Virtualization can save you money depending on what aspect of your business you decide to virtualize. The greatest savings come with server virtualization, which sees pricey physical servers phased out, and the corresponding electricity costs associated with them removed as well. Of course, virtualized servers might bring more operational costs with them as the infrastructure becomes more complex.

You should perform a cost-benefit analysis before switching over to virtualized desktops. If your company just invested in new computers a year or two a go, switching them for virtual machines probably isn’t the best use of money. However, if it is time to replace your desktops anyway, then going with virtual machines as part of a wide-sweeping office virtualization might a great way to save.

At the end of the day, virtualization is complex, and its benefits will vary from company to company. The positives can be quite exceptional under the right circumstances, but it isn’t the right technology for everyone.

If you're curious to see whether virtualization can help your business, or if you are looking for other IT solutions, contact us today for assistance.

Published with permission from Source.

September 28th, 2015

164_A_SMDo you ever feel like your social media efforts are going nowhere? Does it feel like you spend more and more time marketing your small business on Facebook, Twitter and other social media platforms, but with little return? Well, a recent survey reveals just how much ROI small business owners are actually gaining from their social media efforts, and the results are eye-opening.

Survey details

The survey was conducted by a small business directory and support network known as Manta. They surveyed 540 of their small business members with the aim of learning how much ROI these companies are gaining from social media marketing.

The results

Based on data on the 540 participants, 41% of businesses are receiving a return from social media marketing, which leaves nearly 60% with nothing to show for their investment of time and money. And as for the businesses that are gaining a return, over 80% earn less than $1,000 a month from their social media efforts. More surprisingly, close to half bring in less than $100 a month.

As a small business owner, should these numbers be cause for alarm? According to the CEO of Manta, John Swanciger, part of the reason the return is so low for most businesses is that their social media priorities are misguided. He notes that social media is less about bringing in new customers, and more about community building. "For a long time, the mantra was that social media could bring in new customers,” he says. “In reality, social media is a community builder, and your biggest fans are your already-loyal customers. When small businesses treat social media as the new word-of-mouth community, the real return will follow."

One of the oldest marketing tactics around is word-of-mouth marketing. Every day, people recommend products, restaurants and businesses they love to friends and family members. And social media is the perfect platform to cultivate your fans’ love of your brand. But according to the Manta survey, less than 8% of business owners cited building community as their primary social media goal.

So how do you build a community on social media?

Besides the obvious investments of time and money, here are a few quick tips to get you started:
  • Regularly post content that is valuable to your social media following - the keyword here being valuable.
  • Ask your followers questions to start conversations, and then engage with them. This builds a connection between your brand and customers.
  • Show your followers that you genuinely care about them, and they’ll likely do the same for you with glowing recommendations to friends and family.
Of course there is much more to it than this, but these quick tips can help you get started. If you’re struggling with your own social media efforts and would like to learn more, we’re happy to point your business in the right direction. Call us today to speak with one of our experts.
Published with permission from Source.

Topic Social Media
September 24th, 2015

164_Gcare_AWhile many small businesses mistakenly think they’re immune to data breaches because of their size, and therefore put minimum protection in place, healthcare organizations can't ever risk taking this laissez-faire approach - and they'd be in trouble if they did. After all, there are rules and regulations when it comes to healthcare IT systems, and huge fines if you don't meet certain standards. Health practices are tempting targets for hackers, who appreciate the high cost of patient treatment and the wealth of personal information stored by doctors. This is why malicious attacks are carried out on healthcare centers all the time. Two separate 2015 surveys, performed by the Ponemon Institute and the global corporation KPMG, produced some alarming statistics. Here’s what they discovered.

The 2015 KPMG Healthcare Cybersecurity survey

This survey of 223 chief healthcare executives revealed that 81 percent of healthcare organizations have been breached in the last two years. What may come as even more disturbing news is that 25% of these executives noted that their organizations were attacked anywhere from one to five times a week.

And the organizations which are aware they’re being attacked are actually the lucky ones. According to Greg Bell, KPMG’s leader of the firm’s Cyber Practice, "The experienced hackers that penetrate a vulnerable health care organization like to remain undetected as long as they can before extracting a great deal of content, similar to a blood-sucking insect." That means the longer a cyber attack goes unnoticed, the more damage it can do to your practice.

The survey also revealed the greatest threats facing today’s healthcare organizations by type, according to the respondents:

  • 65% - external attacks: cyber attacks are more sophisticated and well funded than ever. With healthcare organizations as prime targets, they are increasingly difficult to prevent.
  • 48% - sharing data with third parties: because it’s easy to distribute ePHI over the Internet and mobile devices, it’s more likely for this data to fall into the wrong hands.
  • 35% - employee breaches: an unhappy employee steals or alters your practice’s critical information.
  • 27% - insufficient firewalls: a firewall blocks viruses, worms and hackers. If yours is inadequate, it’s easier for these threats to break into and corrupt your network.

The Ponemon study

Released in early 2015, the Ponemon Institute’s Fifth Annual Benchmark Study on Privacy and Security of Healthcare Data may come as even more of a shock than KPMG’s survey. According to this study, 91% of healthcare organizations have experienced at least one data breach in the last two years, 39% have had two to five breaches, and 40% have had more than five.

So what’s the real reason for all these data breaches? The report claims that "cyber criminals recognize two critical facts of the healthcare industry: 1) healthcare organizations manage a treasure trove of financially lucrative personal information and 2) healthcare organizations do not have the resources, processes, and technologies to prevent and detect attacks and adequately protect patient data."

Although the information revealed by these two surveys is anything but positive, that doesn’t mean there’s nothing you can do. To protect your practice, there are five key steps you can take:

  1. Prevention - just as integral to data security as it is to your patients’ health
  2. Monitoring your network - so you know when and if your organization is under attack
  3. Management - of passwords, applications, and staff policies
  4. Compliance - it's your legal duty to be compliant with all rules and regulations in the industry, such as HIPAA
  5. Penetration testing - find the holes in your security that a hacker could exploit, and close them
These are just the basics of what you should be doing if you run any sort of healthcare center. Protecting the data of your patients, both personal and financial, is of paramount importance; failure to do so will result in fines or, worse still, the loss of your reputation. Cavu has years of experience in designing, deploying and maintaining IT services and solutions tailored for the healthcare industry. To learn more about how you can protect the data of your healthcare practice, get in touch with us today.
Published with permission from Source.

September 23rd, 2015

AndroidTablet_Sep22_AIf you thought implementing tablet technology into your business setup was beyond your company’s budget, it might be time to reconsider. Online retailing giant Amazon could be about to shake up the tablet industry, with the launch of Amazon Fire. This super-economy Android tablet will retail for just $50, putting it within reach both of home users, and of businesses looking to buy in bulk. Here’s what you need to know.

The seven-inch Amazon Fire tablet is due to launch on September 30, meaning it will be available just in time for the holiday season - great for individuals looking to treat themselves or loved ones, but also good news for businesses looking to use technology to increase efficiency ahead of the busy peak period.

Given the tablet’s budget positioning - with likenesses to Google’s stripped-back Chromebook, which performs basic functions but is of only limited use without an internet connection - it’s not surprising that it isn’t as powerful as more popular options. While its software is based on Android, the device actually runs on Amazon’s Fire OS 5 Bellini operating system. That means it does not support the Google Play apps used on the vast majority of Android tablets - which will be a drawback for some users - but it does work with the Amazon app store. Other key specs include a 1,024x600 pixel display, a 1.3Ghz quad-core processor, 1GB of RAM, and 8GB of internal storage that can be increased further by using a microSD card. According to Amazon, the Fire supports seven hours of battery life during moderate usage.

Perhaps most interesting, though, is the fact that the Fire comes with built-in advertising-based screensavers displaying Amazon promotions; a small additional payment is required to switch these off. Again, it’s hardly a shock to hear that there’s a semi-catch of this kind when the tablet itself only costs $50. It might also represent a shift in the market positioning of tablet devices, with more focus on business models similar to those of no-frills budget airlines and hotels, where extra payments are required for meals, seat selection, windows, towel rental and so on.

Either way, the Amazon Fire could be the way into tablet use for companies that need their employees to have the ability to work remotely and flexibly, but which don’t require the more intensive capabilities of pricier higher-end devices. To learn more about adapting mobile technology in your business in order to boost efficiency and productivity, give us a call.

Published with permission from Source.

September 23rd, 2015

WindowsPhone_Sep23_AWith October 6th’s much-anticipated Microsoft Event approaching, Windows Phone users are looking forward to the release of the tech giant’s new flagship - the Lumia 950. This latest release from the Lumia family is expected to come with powerful hardware and a premium polycarbonate body.

Microsoft has been working hard on developing the Lumia 950, the first smartphone to utilize its Windows 10 Mobile operating system. The rumors about the Microsoft Lumia 950, codenamed “Talkman”, have been around for a good while now. Here’s what you need to know about the tech giant’s latest smartphone product.

Design and display

Rumor has it that the latest Lumia 950 will come with a metal frame, coated with matte white or black polycarbonate, with a thickness of just 8.89mm thickness. The device will sport a 5.2-inch screen display, with a Quad HD resolution of 2,560 x 1,440 pixels.


The Lumia 950 is going to boast a 64-bit Hexa core, most likely the Qualcomm Snapdragon 808 processor, as well as 3GB of RAM and an internal storage capacity of 32GB. Users have the option of expanding the memory with a microSD card.


Microsoft will integrate a powerful 20-megapixel PureView primary rear camera, capable of shooting high-definition video, and a 5-megapixel front-facing camera. Additional features include optical image stabilization, autofocus, and social media geotagging.


It is said that Microsoft’s new Lumia 950 will incorporate Qualcomm’s Quick Charge 2.0 technology, allowing for faster battery charging (up to 60% within just 30 minutes). The Lumia 950 will be equipped with a detachable 3,000mAh battery, so you can expect it to last for a full day, even with heavy use.

Price and release date

Although Microsoft hasn’t yet revealed the exact price or a release date for the upcoming Lumia 950, the price point is expected to rival that of the iPhone 6s. The release date is most likely to be on October 10, the very same day Microsoft plans to launch its brand new operating system for smartphones, Windows 10 Mobile.

Overall, the Lumia 950 comes with plenty of improvements that Windows Phone fans will love. It is faster, lasts longer, and is more stable. Want to learn more about Windows Phone and how to use it in your office? Get in touch today.

Published with permission from Source.